Virtual Office for

If an appointment needs to be made between a service professional and a citizen or customer, it can be scheduled in the application, either in person or online via video call.

The customer decides and configures the agenda and how appointments can be scheduled, either by the applicants, by the professionals who will be assisting the applicants, or by their automatic creation via API from an existing application.

The organization decides and configures the agenda and how the appointments can be scheduled, either by the applicants, by the professionals who will assist the applicants, or by their automatic creation via API from an existing application.

Once an appointment has been requested or a procedure has been carried out without the need to make an appointment with a professional, the applicant has access to a private documentation portal with protected access.

On the portal, the applicant can consult or download the models of the documents to be submitted, the relevant regulations or any other document that the organisation wishes to make available.

On the same portal, the applicant can upload the documents needed to complete the procedure. If there is an appointment by video call, this can be done before or during the appointment.

The professional receives notifications about the provision of documents and can validate or reject the documents and communicate the reasons to the applicant, saving time in the appointment if it is held.

Applicants and professionals have a private and certified messaging channel to clarify doubts or questions, either for procedures for which there will be no appointment between the two, or for these.

This channel is private and certified, and the messages exchanged between the two parties are recorded.

The applicant's identity is verified and authenticated by one or more of the following methods, at the customer's choice: facial biometrics, one-time code sent to the applicant's mobile phone, presentation of personal digital certificate, presentation of identity document and proof of life in a video call.

Authentication can be configured differently for each type of process and can be requested at different points in the process: before requesting an appointment, when accessing the documentation portal, before accessing a video call or during the video call itself.

The applicant and the care professional can hold a secure and certified video call in which the steps necessary to complete the procedure can be carried out in a guided manner.

The professional guides the video call, which can be recorded in different formats, always with the prior consent of the applicant, and can request consents, biometric or proof of life identifications, fill in forms and questionnaires and sign documentation with a valid digital certificate without the need for the applicant to provide their personal certificate if they do not have or cannot use it at that time.

It is not necessary to install any software or application on the applicant's computer, which can be accessed from their mobile phone or any other device with a browser, microphone and camera.

The applicant can sign the documents to be signed with his/her personal certificate or by entering a one-time code received by SMS on his mobile phone.

All signed documents are securely stored in the application for five years and can be retrieved at any time by the applicant or the organisation.